Refund & Return Policy

Your satisfaction matters to us at Toteé.com. If you’re not completely satisfied with your purchase, we’re here to help with a clear and customer-first return policy.

Return Window

Returns are accepted within 7 days of delivery. To be eligible for a return, items must meet the following conditions:

• Unused, unworn, and in original condition
• Original packaging and tags intact
• Accompanied by valid proof of purchase

Non-Returnable Items

We do not accept returns for:

• Sale or clearance items
• Customized or personalized items
• Items damaged after delivery

Refund Process

Once we receive and inspect your return, you’ll be notified via email. If approved, a refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.

Return Instructions

To start a return, email info@toteé.com with your order number and reason for return. Our team will guide you through the next steps.